Visitor
•
2 Messages
Cable down again
We have had over 10 different outages in the year and a half.
We’ve had multiple technicians out here.
I need a supervisor to get a hold of us please.
This has been a problem for two years now.
We go for a month or two, and then it goes down again. For what we’re paying every month this is absolutely unacceptable service.
XfinityChristy
Official Employee
•
2.4K Messages
5 hours ago
It's particularly frustrating that despite having multiple technicians out and dealing with this for two years, the problem keeps coming back. You deserve consistent, reliable service. I want to dive deep into your account history and see exactly what has been done, what the documented issues are, and figure out the best path forward to get this permanently resolved. By reviewing the history of all those technician visits and service interuptions, I can provide them with the complete picture and ensure your issue gets the high-level attention it requires.
To do this securely and effectively, could you please send us a direct message with the following information?
Your full name
The service address
Once I have those details, I'll pull up your account, review the past two years of service history, and start the process to get you the lasting solution you need.
Thank you for reaching out to us here on the Xfinity Community Forums. We're here to help, and I look forward to assisting you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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