Visitor
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2 Messages
Cable debris in my yard for several months now
A contractor company working for Xfinity did some line repair work on our property and left about 150 feet of cable debris in our yard as well as a cable line hanging down from the power pole. I have contacted Xfinity several times and been told that someone will come out and resolve the issue and no one has ever showed up or done anything to resolve the issue. I need someone from Xfinity that will actually send someone to our house and clean this mess up.
XfinityVianney
Official Employee
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2.1K Messages
1 day ago
I appreciate you reaching out to let us know about the issues. I see we haven't been out yet to get this fixed/cleaned, and I can surely do everything I can on my end. We are a full-service team, so you've come to the right place. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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