Visitor
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1 Message
Cable cut
Utility workers cut my Internet cable on the street. I put in a safety risk ticket and got no response. Chat is useless. There's no phone number. How can I get service out here to repair?
Visitor
•
1 Message
Utility workers cut my Internet cable on the street. I put in a safety risk ticket and got no response. Chat is useless. There's no phone number. How can I get service out here to repair?
XfinityRaul
Official Employee
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3.2K Messages
1 hour ago
@jsannino Thank you for making us aware the cable line was cut. I would be more than happy to review the status of the ticket for you. In the meantime, you can connect to one of our Xfinity hotspot signals. To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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