Hello @user_4ac305. I understand that ATT cut your cable while burying your neighbors cable line. To confirm, do you have Xfinity services and if so, are they up and running?
Great question! Please follow these steps to send a private message
To send a private message:
Sign in to the community. Click the message count or envelope icon to go to your Private Messages Inbox. Click the New Message icon. Enter the recipient's name in the Send to field. Type the reply in the Message box Click Enter to send your message. You can see your back and forth messages with any user by clicking the messages.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My apologies. It has been renamed as a Direct Message, and there should be a chat bubble icon in the upper right of the webpage. I hope these directions can be a bit more clear for you.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
is 9am and all is well here with comcast.....the tech was just here and replaced the cut cable....thanks ATT thanks to all who replied and offered advice......it is greatly apprecicated
Thanks again for spending some time with us to work on this. I'm glad that our awesome technicians were able to get the line fixed so quickly. Please feel free to create another post in the future if you are in need of help. Our team and community is always here to help however we can.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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111.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityWilliam
Official Employee
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1.3K Messages
2 years ago
Hello @user_4ac305. I understand that ATT cut your cable while burying your neighbors cable line. To confirm, do you have Xfinity services and if so, are they up and running?
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XfinityWilliam
Official Employee
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1.3K Messages
2 years ago
Please send us a private message with your full name and full service address, so we can get this cable repaired.
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user_4ac305
Visitor
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7 Messages
2 years ago
how do you send a private message
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EG
Expert
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111.2K Messages
2 years ago
@user_4ac305
See this: https://forums.xfinity.com/conversations/customer-service/cable-cut/64b0fd52ce76231eba58a74d?commentId=64b16c8b6059bc2b7f1d89af&replyId=64b17b306059bc2b7f1d8b78
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user_4ac305
Visitor
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7 Messages
2 years ago
is 9am and all is well here with comcast.....the tech was just here and replaced the cut cable....thanks ATT thanks to all who replied and offered advice......it is greatly apprecicated
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