Visitor
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1 Message
Cable cut from crew working in the street. How to fix?
Hi,
Today my tenants reported that the internet was cut - literally. Contractors working for Seattle City Light had big trucks doing some work on the street and the internet cable was cut. I've tried going through the reporting etc. and it's limited multiple choice options that don't let me say what I need. I need someone to come to the house and reconnect it. Simple.
thank you.
EG
Expert
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120.1K Messages
54 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.5K Messages
20 minutes ago
@user_tgq2q1 In order to set up an appointment quickly for services not working we would strongly recommend using the Xfinity app or working with the Xfinity Assistant. It will complete system checks and determine there is no signal reaching the modem after completely some basic troubleshooting steps and get you set up with one of our awesome technicians to get service restored faster than getting connected with our support teams, authenticating your account and us completing the same system check to determine an appointment is needed. Let us know if you have any difficulties getting an appointment set up.
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