Cable Card / TIVO

Now I know why the cable companies got rid of cable cards. My bill went up by 60 dollars after my cable cards went out. The UI [Edited: "Language"] for Xfinity. Also why doesn't the recording start from the last 30 minutes when you press the record button when the tuner is already on that channel. It doesn't make sense that it doesn't record from the start time of the tuner you are on. Also the WiFi box, slows down my internet tremendously. I learned I have to unplug the WiFi cable box every week for 1 hour to get my internet to get back to good speed. Restarting my router does not work, and I have the Gigabit internet package. Does anyone know how to get the cable card to Xfinity box discount they were giving back in November when they said they were discontinuing cable cards. As I want to stay but needing reasons to stay.

Responses

XfinityRichard

Official Employee

•

1.7K Messages

4 days ago

Hi there, @wbguy99 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no I'm so sorry to hear about your service issues. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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Customer Service

wbguy99

Cable Card / TIVO

XfinityRichard

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