Visitor
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1 Message
Cable bury
I called last week sometime about this cable that's a hazard right now we're having ComEd come out and bury another line and it's just an inconvenience now can someone please tell me what's going on I have not had anyone contact me regarding this and that was said that they would be in contact with me
XfinityAlfonso
Official Employee
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2.6K Messages
21 hours ago
Hello user_v94xtl thank you so much for taking the time to reach out here on our Xfinity Forums with questions regarding our cable bury process. Typically, once a bury order is submitted, there is an up-to 14-day window for this work to be completed, and you as the customer do not need to be home for this to be completed. This also does depend on certain factors such as city permitting requirements, utility marking, etc.
Xfinity - When an underground cable line needs to be installed or replaced
We'd be happy to look into the account to see what the current status is on your behalf. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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