Cable Bury

April 14th, I moved into a new construction home and had home internet services hooked up. Tech ran a temp line across the yard that would be replaced with underground and buried within 2 weeks. 2 weeks goes by and nothing... Contact Xfinity support and was told "a tech will be out 5/6/25". Nothing. Contacted support again on 5/6 and was told "a tech will be out tomorrow (5/7/25). Nothing. Contact support again this morning and again told "a tech will be out tomorrow". This is getting repetitive and frustrating. I delayed my new sod and landscaping until 5/14 when I moved in to allow some extra time beyond the 2 weeks I was initially told but this is beyond ridiculous at this point. Sod is being installed 5/14 and I'll be cancelling if they think they are ripping through a brand-new lawn to bury their cable.

Responses

XfinityJon

Official Employee

•

89 Messages

1 day ago

Good afternoon gritz78. I can understand the importance of getting this taken care of before your landscaping is completed. I will be more than happy to take a look into this further for you. In order for me to pull up your account I will need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

0

Customer Service

gritz78

Cable Bury

XfinityJon

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