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user_ua9ylh
1st Topic

3 Messages

Sunday, April 28th, 2024 3:04 PM

Closed

Cable bury

I was working in my yard planting. So I call Julie to check the area. After all the flags were in place I started my job. I was putting in a edger for the planting bed when I ran into an infinity line only two inches below my grass. I knew it was down  there but had no idea that it was that close to the surface. I cannot believe that being two inches deep could be a correct bury practice. To me it look like a half heartedly attempt at best.

Question

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Updated 

1 year ago

398

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EG

Expert

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110.5K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityTy

Official Employee

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376 Messages

1 year ago

Hello @user_ua9ylh! We typically bury our lines 18-24 inches deep. Thank you. 

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user_yprp9o

1 Message

I have been trying since Feb 2, 2024 to get a cable line buried. I have called/chatted with customer service 10 times. I have numerous ticket numbers for the work to be done. It has not been done. The last time I spoke to someone they said it was scheduled for April 26. It was done. My account shows the ticket as closed again with the line buried. Please help. This work has not been done and I’m tired of wasting 1+ hours each time trying to get customer service to get the right people out to bury a cable line. Totally unacceptable. 

1 year ago

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XfinityChristy

Official Employee

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2K Messages

 

user_yprp9o Thank you for reaching out via our Xfinity Community Forum today. I would be happy to check the work order status for you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ua9ylh

3 Messages

@XfinityTy​  so is infinity going to correct this unappropriate depth of this cable? I’m affaid that it will cut this cable when I edge the planter.

1 year ago

0

XfinityJoe

Official Employee

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797 Messages

@user_ua9ylh our team would be happy to look into this with you. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ua9ylh

3 Messages

@XfinityTy​ the answer I receive only tell me what your agents should have done not what the Comcast company plans to rectify their decision not to bury the cable proper. Which put the cable at risk on being damage during normal yard maintenance. You and your company has been notified that the cable is not at proper depth so if any damage to the cable in the future we’ll be dew to Comcast not rectifying the improper burning of the cable.

1 year ago

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