Visitor
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2 Messages
Cable bury
I’ve had multiple failures with the right individuals being scheduled to bury a cable to get internet at our home. Every time my order is cancelled and I receive no follow up. Wednesday I had received confirmation with a ticket that the cable bury would be occurring but a technician was sent instead, for the second time, and left without any follow-up as to how I am supposed to get service.
Responses
EG
Expert
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87.1K Messages
1 m ago
Concern moved here for greater exposure to actual Comcast employees.
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ComcastRob
Official Employee
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271 Messages
1 m ago
Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"
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