Cable Bury Correction
We've been waiting for a cable bury request to be done for our home. One was completed a little after 30 days however they connected the cable to the wrong pole (for the wrong house). We've tried to get the issue corrected but 6 technicians later (and being told the problem has been escalated after each visit) we are still without service. It appears that the original bury request for our address was marked "complete" so each subsequent request to fix the issue is denied or overlooked and instead they send a technician who can't complete the installation due to the incorrect cable bury. We're told Xfinity services our home but we've hit an impasse in correcting the issue. Each representative we speak to says they will correct the issue, that the issue has been escalated then ultimately apologize when the same error occurs in the end. Is there no way to get Xfinity to correct the issue? Perhaps the seventh try will be the charm?