Visitor
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5 Messages
Cable buried
I have been trying for 6 months to get the cable from my new service 6 months ago buried I have called customer service they set appointments nobody ever shows up the last appointment was this Saturday nobody showed up nobody comes out nobody does anything I can't mow my grass I need the cable buried I will change services as soon as there's another internet company that comes out here you guys have horrible service horrible service
EG
Expert
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122.2K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.6K Messages
5 hours ago
Thanks @EG!
Good afternoon @user_nvxnly. We can submit a ticket to have an order set up to bury that line. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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