Cable buried

I have no idea to give to what you're talking about start new conversation all this other stuff where do I go to find any of that I signed in none of it's there this is the most confusing ridiculous way to do business that I've ever seen in my life I should be able to talk to somebody and customer service which I'm done five or six times now I should be able to tell them what my issue is explain to them and they should be able to contact the correct apartment and schedule this I shouldn't have to go in here and send a direct message jump to these hoops try to figure out where to send this stuff I have no idea what this is what you mean go here and start a new conversation go where I signed in there's nowhere that says new conversation there's no where that says send nothing all it gives me the opportunity to do is repost this is the most ridiculous thing I've ever seen I cannot wait for Clay Electric to get their broadband service out here I'm going to drop you guys so fast just like many others around here are going to do because of the unprofessionalism and then the person to help me today when I asked them to take away the Wi-Fi extender increase my Mbps to 500 to make up for the $15 that they would have to give me back a month for the Wi-Fi extender it's nothing but a money grab it's crazy I appreciate you reaching out but I have no idea what you're talking about or where to go or anything else I just spent 10 minutes trying to figure it out

I do completely understand where you are coming from, @user_nvxnly! We would certainly be more than happy to look into all the concerns regarding your account. We would just need to have you send us a DM with your account specific details. 

That would be great if I knew how to do that I just told you there's no way to do it I'll leave my supposed to do that where do I go to do that how about some instructions this is crazy

I do understand, and that certainly is not the experience we want for our customers to have @user_nvxnly! Are you able to see the direct message icon on the top right after signed in? 

I'm assuming you mean the white looks like a box with a couple lines going across it right here next to the U where I sign in I see that