Cable Buried

This now going on 2 months. My neighbor had a problem, and the service tech replaced the cable. When the folks came out to take care of burring their cable, they cut mine. So I got service to come out a few DAYS later (should have been the same day) and they ran a new cable to my house. Now 2 months later I still can't get anyone to come back out to burry my cable. I have called service three times (a story in its own) and had an appointment and no one shows up. The orange cable is in the street and looks fairly rough, so I expect any day to have another outage. WHO DO I CALL????

Tech support appears to be all offshore. I have talked to Egypt, and India and somewhere else. Could you also get people that speak ENGLISH - they have a problem understanding Burry a Cable

Responses

XfinityJosephA

Official Employee

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1.7K Messages

1 day ago

Hello, @user_nx90d6 thanks for taking the time to share this experience. We can help and follow up on the work order to bury the cable line. Feel free to send us a direct message when you have a chance, so we can assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

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user_nx90d6

Visitor

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2 Messages

Well, I would love to, but you are not in the directory. I clicked on the direct message and searched the names there is no JosephA but there is a JosephA1. Any suggestions on how to send the info you requested to you.

Customer service should not be this hard!!!

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1 day ago

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XfinityAdrienne

Official Employee

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1.3K Messages

I am very sorry about the experience, @user_nx90d6! Please follow the steps below to send us a DM:

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Again

Expert

•

31.5K Messages

@user_nx90d6

You send the DM to Xfinity Support not to the employee by name. 😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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1 day ago

0

Customer Service

user_nx90d6

Cable Buried

XfinityJosephA

user_nx90d6

XfinityAdrienne

Again

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