Visitor
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1 Message
Cable Burial
We had an issue a little over a month ago as a construction vehicle cut our internet cable and Xfinity came out that day to fix it. However, the orange cable is still running across our yard completely exposed. We are unable to cut our grass properly due to this wire. I am also a remote worker and rely on the internet, so having this wire still exposed poses an issue not only to the internet potentially going out but to my livelihood as well.
I have submitted several tickets to have someone come out and bury this line with no luck, and with coler weather soon approaching I would like for this to get taken care of as son as possible.
EG
Expert
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121.4K Messages
6 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.9K Messages
5 hours ago
Hello user_7ddc3b thanks so much for taking time out of your day to reach us here via our Xfinity Forums! We'd love to assist in resolving this line burial concern, and would like to talk 1-1 so we can gather the necessary account details.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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