U

Visitor

 • 

3 Messages

Thursday, June 5th, 2025 11:51 AM

Cable burial

The technician tore up my lawn lawn unloading his machine.

Official Employee

 • 

2K Messages

23 days ago

@user_wyhzty Thank you for making us aware of what happened to your lawn via Forums. I'd like to look into this matter for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Visitor

 • 

3 Messages

If you came back to my front lawn you would see the damage they did.

Visitor

 • 

3 Messages

I don't see a chat icon

Official Employee

 • 

1.7K Messages

 

user_wyhzty To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here