Visitor
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1 Message
Cable Burial Timeline
I had a technician come on the line to activate a new connection, but he found that an underground cable needs to be run first before a connection can be set up. It's been a few days without the internet, and I have had no one come to pay a visit or check the site to see when this can be done. There are no other options for the internet, and my mobile hotspot will run out in a few days as well.
Looking to see if anyone else has also faced this issue? It would be nice if a timeline could be shown on what is planned when on the Xfinity website. Tried calling the helpline, and they are not sure either when a site inspection and cable burial will happen.
Frustrating to sit without internet for a few days.
XfinityChelseaB
Official Employee
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1.8K Messages
2 days ago
Hello @user_26m342. Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
(edited)
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EG
Expert
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111.2K Messages
2 days ago
Concern moved here to the Customer Service help section.
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