Visitor
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1 Message
Cable burial dissatisfaction
Hello,
my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up the gap in the yard. Very dissatisfied.
Again
Expert
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34.2K Messages
2 hours ago
Not Xfinity Compliments related.
Moved to Customer Service.
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XfinityAldrik
Official Employee
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2.5K Messages
2 hours ago
Thanks for reaching out @user_4v526b! I can understand being worried about the cable being exposed especially after recently having a new cable installed after utility work. To get this resolved, our team will need to escalated this to our local team by opening a ticket for this line. Could you please send our team a direct message with your full name, full address, phone number, and email address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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