Hello, user_1ma7vk. Thank you for reaching out to us here for help with your Xfinity Gateway, you've reached the right place! If your Xfinity gateway is damaged, we’re here to make the replacement process as easy as possible for you. You have several convenient options:
Visit an Xfinity Retail Store to quickly swap your equipment in person. Go online to xfinity.com/equipmentupdate and follow the simple steps to request a replacement. With a technician visit: If you’re scheduling an installation, the technician can take care of the swap for you (please note, a fee may apply). Shipping: Our team would be happy to help arrange a replacement delivered right to your door.
If you need any extra assistance or have questions, let’s chat together. We’re here to help every step of the way. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Accepted Solution
XfinityThomasA
Official Employee
•
3.1K Messages
3 hours ago
Visit an Xfinity Retail Store to quickly swap your equipment in person.
Go online to xfinity.com/equipmentupdate and follow the simple steps to request a replacement.
With a technician visit: If you’re scheduling an installation, the technician can take care of the swap for you (please note, a fee may apply).
Shipping: Our team would be happy to help arrange a replacement delivered right to your door.
If you need any extra assistance or have questions, let’s chat together. We’re here to help every step of the way. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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