Hello @user_d1lp3i Sorry to hear about the issues with the cable boxes. Are you receiving any error messages before they shut off? How long have you had these boxes for?
We can certainly run some tests. It is a little odd that the it is happening to both boxes at the same time, even if they are older. Send us a direct message with your full name and the service address, and we can check a few possible causes for the issues.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityMatthew
Official Employee
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1.1K Messages
58 minutes ago
Hello @user_d1lp3i Sorry to hear about the issues with the cable boxes. Are you receiving any error messages before they shut off? How long have you had these boxes for?
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