cable box

Hello @user_7a4xht! Thank you for reaching out through our Xfinity Community Forum! We'd be happy to help.

Returning equipment is easy. You can either:

• Return your cable box at a local Xfinity Store. Be sure to keep your receipt as proof of return.
• Return it through UPS at no additional charge.

You can find detailed instructions and all available return options in our support article: https://www.xfinity.com/support/articles/returning-your-equipment

If you need assistance with anything else, please let us know. We're always happy to help!