user_d73d5e Welcome to our community forum! Thank you for bringing this damaged equipment to our attention so we can collect more details and make sure a local technician repairs or replaces it. Are you able to share a picture of the cable box? Is this in your yard or are you reporting damaged equipment away from your home? Are Xfinity services currently being affected by the damaged equipment?
XfinityEmilyB
Official Employee
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3K Messages
14 hours ago
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