1 Message
Cable box
I was told by an Xfinity representative that I need a new cable box. He said that a new box and remote. The only item I received was a remote…, no box. How can I get a cable box.
1 Message
I was told by an Xfinity representative that I need a new cable box. He said that a new box and remote. The only item I received was a remote…, no box. How can I get a cable box.
Again
Expert
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31.1K Messages
16 days ago
Moved to Customer Service as this is not Guidelines related.
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XfinityBenny
Official Employee
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751 Messages
16 days ago
@user_qxwk8d Thanks for adding to the community. Waiting is never fun, and we appreciate you sharing your experience. The quickest way to obtain a new or replacement box is at a local Xfinity store. They'll ensure you get the latest equipment asap. I found the store locator for you here https://www.xfinity.com/local/store-offers.
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