1 Message
Cable box
The last time the service person came to fix our cable did not provide a box. He put the cable in our electrical panel. We are upgrading our electrical panel and need a separate box for the cable. Will Xfinity provide us with this or do we need to purchase it on our own.
EG
Expert
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110.2K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.8K Messages
4 months ago
Greetings, user_6r6eck! You are at the right place for assistance with the TV box. We can ship one to you or you can pick it up at your local Xfinity store. Whatever is easiest for you!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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