Cable box

I don't understand why I should continue with Xfinity, where getting support does not exist. My new cable box power will not shut off. So, I am wasting my money on a system that won't shut off. Call me by the close of the business day, or lose me as a platinum member. [Edited: "Personal Information"].

Ronald [Edited: "Personal Information"]

Responses

XfinityThomasB

Official Employee

•

1.4K Messages

1 year ago

Thank you for posting your television questions here in our Xfinity Forum @cvnrj70, If you programmed your remote to control your TV, the All Power button will only turn your TV on and off. X1 TV Box must always be powered on to perform regular functions (like software updates and DVR recordings).

To turn off the TV Box, you must either:

Press the Power button on the front panel of the box,
Configure the TV Box to go into Power Saver automatically or
Simply leave the TV Box on while turning off the TV.

For additional information about this "always on" function, please see here: https://www.xfinity.com/support/articles/x1-remote-all-power-button-does-not-turn-set-top-box-on-or-off

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cvnrj70

Cable box

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