Monday, September 18th, 2023 10:37 PM

Cable box shipping status

I ordered an upgraded cable box through my old cable box. I cannot find evidence of the cable box order anywhere on my account. I would like a shipping number if it was shipped. 

Official Employee


132 Messages

13 days ago

Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

2 Messages

I did days ago - no reply

Official Employee


1.4K Messages

I checked again and do not see a message that was sent, @user_447bac. I am not sure why that has not come through, but you will need to do that again, please. We want to help with the box upgrade but need to access your account to do that.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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