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Visitor

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1 Message

Monday, July 14th, 2025 8:41 PM

Cable Box Service Entrance Broken

The box on the exterior of my house that connects the cable from the street is broken.  The door covering the boax and cable connection is missing.  How can I get it repaired or replaced?

Official Employee

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341 Messages

10 hours ago

Hello @norwoodbuilder. Thank you for reaching out on our Community Forum. I know how important it is to make sure that box is repaired. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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