user_0ns2nd thank you for using the Xfinity Community Forums page to bring this issue to our attention. We definitely want to ensure that any form of open equipment is properly addressed. Just to confirm are you referring to an outside pedestal where cables are housed?
Thank you for letting us know. Please send us a direct message with your full name and address so that we can assist you further in getting this resolved.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
•
1.4K Messages
8 days ago
user_0ns2nd thank you for using the Xfinity Community Forums page to bring this issue to our attention. We definitely want to ensure that any form of open equipment is properly addressed. Just to confirm are you referring to an outside pedestal where cables are housed?
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