Thanks for meeting us here in our community about your cable box, @user_f34g2n. We're happy to help. Did you check to make sure the cables are secure and the outlet the box is plugged in to still has power? I know some of our homes have that outlet that is for a lamp and if it's not on the outlet won't work either.
XfinityLinda
Official Employee
•
2.4K Messages
5 hours ago
Thanks for meeting us here in our community about your cable box, @user_f34g2n. We're happy to help. Did you check to make sure the cables are secure and the outlet the box is plugged in to still has power? I know some of our homes have that outlet that is for a lamp and if it's not on the outlet won't work either.
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