The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
EG
Expert
•
117.2K Messages
2 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
•
2.6K Messages
2 hours ago
Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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