Oh no, @user_ald I'm so sorry to hear that your cable box is not working. You came to the right place for assistance. Are you getting an error code or error message on that box that is not working?-Richard
Hi there, @user_ald ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your TV box. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
1.9K Messages
2 days ago
Oh no, @user_ald I'm so sorry to hear that your cable box is not working. You came to the right place for assistance. Are you getting an error code or error message on that box that is not working?-Richard
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