Cable box needs replaced

user_d09o2e, Hey there! Thanks for taking the time out of your day to reach out. I never enjoy video interruptions like scrambled pictures as a video customer myself, so I can understand the inconvenience caused by this for months. You've knocked on the right door in virtual land. We are a team of experts who specialize in resolving video picture concerns such as this over social media. We can help get this fixed. Thanks for sharing the troubleshooting steps taken thus far. If you were to tap troubleshoot TV issues under the services tab in the XFINITY app like in this link here, what results does it pull for you? If you are still having issues after trying to fix the problem through the app, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.