Cable Box Move

Good evening @user_30qg3b, and thank you for reaching out on our Community Forums, we appreciate it! How has your weekend been? I see that you reached out because you had some construction done on your home and you now need the cable utility box to be reattached and the cable re-run. Our team can definitely get a ticket submitted to have that taken care of! Rest assured, you've reached the right team to help. 😀 To get started, we'll need to collect some sensitive information. Can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.