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user_30qg3b
1st Topic

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Monday, May 19th, 2025 4:27 AM

Cable Box Move

I have had some construction done on my my house and the cable utility box needs to be reattached and the cable re-run.  How do I schedule an appointment for a technician to come and do this?  I've been unable to get an appointment out of the automated assistant on the xfinity website over over the phone.

Question

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Updated 

1 day ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

1 day ago

Good evening @user_30qg3b, and thank you for reaching out on our Community Forums, we appreciate it! How has your weekend been? I see that you reached out because you had some construction done on your home and you now need the cable utility box to be reattached and the cable re-run. Our team can definitely get a ticket submitted to have that taken care of! Rest assured, you've reached the right team to help. 😀 To get started, we'll need to collect some sensitive information. Can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

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