Cable Box Melted

My cable box fan has broken, it is extremely hot and the plastic enclosure has melted.

I’m trying to get help but cannot connect with an actual human being, and “melted hardware” is not one of the selectable options for the useless AI assistant. The AskXfinity bot and the phone bot both just keep offering to reset the cable box for me as if that would help fix a dangerous hardware issue.

Is there no way to speak to an actual person about this issue? I will cancel my entire service if the company is not able to take real safety issues seriously.

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XfinityThomasD

Official Employee

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1.9K Messages

2 hours ago

user_u7tmwi I appreciate you creating a post and for bringing this to our attention. That is definitely concerning, and I'd recommend replacing the box right away. You can always bring it to a local Xfinity Store to swap it out, or my team can assist with shipping the equipment, with a return label to ship the old equipment back. If a store is close by, that would be the best option. This link can help provide store information and the option to book an appointment for a quicker trip as well.

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user_u7tmwi

Cable Box Melted

XfinityThomasD

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