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user_hejld9
1st Topic

6 Messages

Saturday, April 26th, 2025 1:06 AM

Cable box isn’t working

This is insane. I have wasted four hours on trying to get a cable box to work. This kind of lack of support and continual lack of transparency could be considered illegal. How do I get someone to look at my issue? How can I actually talk to a person?

Question

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Updated 

6 hours ago

7

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

8 hours ago

Thank you for your feedback and for reaching out to us here for help, user_hejld9. Our team can assist. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

7

0

user_hejld9

6 Messages

I already have done this multiple times with absolutely zero help. I at minimum would expect a discount with this lack of service.

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8 hours ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

This is not the feeling we want and we'd appreciate the opportunity to help in every way we can, user_hejld9. We'll ask a few questions to get a better understanding and work together toward a fix. If we're unable to resolve the issue remotely, we can help schedule an expert Xfinity technician to take a closer look. Our team is here to help!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

0

user_hejld9

6 Messages

Hello? Can someone please help?

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7 hours ago

0

user_hejld9

6 Messages

Hello? Anyone? Hello?

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7 hours ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

Our team is here to help! user_hejld9- Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 hours ago

0

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