The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi @user_9b9fc2 we can help with your equipment concerns. If you are looking to exchange your box (this is recommended if it is overheating), the fastest way would be to pick one up at your nearest Xfinity Store. We recommend setting up an appointment before you go. Simply log in to xfinity.com/store to find your nearest location.
We can also send you a replacement and you may return the old one to your nearest Xfinity Store or UPS Store or visit our return article for more.
If you need assistance in getting this sent out to you, please send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
EG
Expert
•
117.1K Messages
3 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEva
Official Employee
•
2.3K Messages
3 years ago
Hi @user_9b9fc2 we can help with your equipment concerns. If you are looking to exchange your box (this is recommended if it is overheating), the fastest way would be to pick one up at your nearest Xfinity Store. We recommend setting up an appointment before you go. Simply log in to xfinity.com/store to find your nearest location.
We can also send you a replacement and you may return the old one to your nearest Xfinity Store or UPS Store or visit our return article for more.
If you need assistance in getting this sent out to you, please send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0