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user_382802
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5 Messages

Monday, April 24th, 2023 2:46 AM

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Cable box is black - lightning strike

Had a lightning strike and cable box went black.  Can get internet but no TV activity.   Tried unplugging and plugging back in but box is still black.  

thoughts?  Thanks.

Question

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Updated 

2 years ago

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CCDaniel

Problem Solver

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606 Messages

2 years ago

 

@user_382802 good evening, I hope no one was hurt. does the power light go on? Have you tried a different outlet?

 

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user_382802

Visitor

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5 Messages

@XfinityDanielC​ it is in a power strip and everything else is powered, changed location with working location.  There are no lights on the box.

2 years ago

0

CCDaniel

Problem Solver

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606 Messages

2 years ago

Thank you for the update and troubleshooting prior to reaching out. I would like to assist you with the equipment issue since I will be asking for personal info can you send us a direct message. 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_382802

Visitor

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5 Messages

2 years ago

Sorry I don’t see a direct messaging icon

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CCDaniel

Problem Solver

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606 Messages

You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help me locate the account. Thank you.

I no longer work for Comcast.

2 years ago

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