Visitor
•
1 Message
Cable box hole in ground
Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was weeks ago. I had a tech come out who said someone would contact me. Nothing. How do I get information about follow up?
XfinityLinda
Official Employee
•
2.6K Messages
19 hours ago
We appreciate you reaching out to us here in our community, @user_f8db08, about the pedestal issue on your property. Sorry to hear it hasn't been fixed. We'll gladly review your account notes, and tickets to check the status for you. Please send us a Direct Message with your name and complete service address.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
0
0