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Frotastic
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Monday, July 31st, 2023 5:06 PM

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Cable Box Fell Off House

I cannot find out who can fix this and whether it is my responsibility to replace the service entry box or if Xfinity is responsible.  The box looks very old, probably mid 90's style if I had to guess.  I tried using the chat but could not get any help with this issue since it isn't related to an outage.  Any ideas?

Question

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Updated 

3 years ago

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Oldest First
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EG

Expert

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117.8K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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4.1K Messages

3 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! Just to clarify, is this box located directly on the side of your home? Is it damaged at all?

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Frotastic

New Poster

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5 Messages

@XfinityBillie​ yes, it is the box on the house.  The door is broken off and the cables are all out in the elements.

3 years ago

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XfinityGabriel

Official Employee

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3.2K Messages

Thanks for confirming this for us, @Frotastic. Are you noticing any service issues at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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Frotastic

New Poster

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5 Messages

We do have issues when it rains, which lately has been quite a lot!

3 years ago

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CCSheila

Retired Employee

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1.1K Messages

I'd love to help. 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

3 years ago

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