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user_hqvbrd
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Monday, February 9th, 2026 6:15 PM

Cable box faulty, need a new one

My hdmi cord will not stay in the cable box. Upon closer examination, the hdmi port connection is messed up. I would like a new box mailed to me

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7 hours ago

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XfinityBrianH

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7 hours ago

 

user_hqvbrd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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