Cable box doesn't work

Cannot get xfinity cable, but see error from cable box. Restarted it numerous times.

Error

Oldest First

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Official Employee

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1.3K Messages

3 hours ago

I completely understand wanting to get your service working, and I am ready to help get this sorted out @user_nv9ta7!

To help me figure out exactly what is going on, could you share a bit more context?

Please let me know:

What specific error code or message (like XRE, RDK, or a number) is showing on your TV screen?
Are the lights on the front of the cable box blinking, solid, or completely off?

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