Visitor
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5 Messages
cable box caught fire
I discontinued my comcast internet service in Dec, 2019 but Comcast did not remove their cable box, which ended up catching fire a few days back. Who do I contact to get the comcast cable box removed and the damage repaired?
EG
Expert
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111.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCCassandra
Problem Solver
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502 Messages
3 years ago
Hi @sunil.23nov , I'm so sorry to hear that's happened! I hope everyone is safe! Our team can definitely help with this damaged box. Can you please send us a direct message with your full name and address to get started?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
Again
Expert
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31.7K Messages
3 years ago
@sunil.23nov
Just wondering why you didn't return the box yourself. You usually have 10 days after discontinuing a service to return the equipment without penalty [charges]. Have you checked to see if you are in collections for the unreturned equipment?
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sunil.23nov
Visitor
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5 Messages
3 years ago
Thanks a ton for all the help... I had an insurance agent assigned to my case and was able to get the damage fixed.
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