The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_zng2xk Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the box is giving you some trouble. It sounds like the box needs to be replaced. You can take the box to your nearest Xfinity Store with the power cable and they will get you a new one at no cost. We can also ship a box out to you depending on what is easier for you.
EG
Expert
•
110K Messages
1 year ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
•
2K Messages
1 year ago
@user_zng2xk Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the box is giving you some trouble. It sounds like the box needs to be replaced. You can take the box to your nearest Xfinity Store with the power cable and they will get you a new one at no cost. We can also ship a box out to you depending on what is easier for you.
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