Visitor
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1 Message
Cable Attached to Dead Tree
I have an Xfinity/Comcast cable running into my house. It is secured to an old dead tree which years ago acted as a utility pole. This tree is in danger of falling over
i need this line moved to a new secure pole
XfinityAbby
Official Employee
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346 Messages
11 hours ago
Hello @user_a4j5vr. Thank you for reaching out on our Community Forum, I would love to assist you with getting a technician out to move that line to a more secure place.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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