1 Message
Cable and internet issue
For 3 weeks am following up with xfinity to resolve the issue but no one I'd trying to really assist
They just cone for the sake of ticket assigned to them and lie that they will get back and supervisor will make arrangements
Where is transparency because we don't get updated on our email. Only thing we can do is keep on reschedule appointment and waste our time waiting for them. Need some serious urgent action please
EG
Expert
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104.3K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.1K Messages
7 days ago
@EG Thank you!
@user_2024_1234 Thank you for meeting us here in our community about the trouble with your services. We are sorry to hear your experience has not been the best. You have reached the right team for assistance. Can you please share a little more about what is happening with your cable and internet?
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