By far the worst customer service I have received.

Let me just lay out the past week of being dragged along by Xfinity and them not actually fulfilling what they have told me they were going to do.

I called Xfinity to start my service last Tuesday. I was told by the lady on the phone that I did not need a tech to come out and my modem will be delivered on Thursday. It never arrived. Instead a random cord did. I was told there were “problems with the system and my order never went through.”I had to then go pick it up because another one wouldn’t be sent for 3-7 days. I went to install it last night and it wasn’t working. After an hour on the phone with an agent yesterday they said I needed a tech to activate the lines. They scheduled one for today at 10am-12pm. It was going on 12:30 and no one had shown up. I reached out to a virtual assistant named Siripolu, who said “because of reasons, it was cancelled.” I asked why I never received a phone call and the assistant said maybe because of my number on file. She then gave me my number, confirming they actually did have the correct one. I proceeded with explaining the issues I’ve had and Siripolu responded “an agent will be called you shortly.

Thank you for choosing Xfinity, it was pleasure assisting you. You have been most polite and patient customer, I have dealt today. Have a great day! Be safe and stay healthy.” Then left the chat. I don’t even think I need to go into an explanation with how incredibly rude that is.

An agent called me shortly after and rescheduled the tech. Who knows if this one will show up. But to just top this all off, the agent who called me tried to upsell me a mobile phone to add to my account. Again, no explanation is needed on the ignorance of trying to upsell me after having the worst experience with customer service in my life.

There are a lot of WiFi companies out there. Really think about your other options first.