Visitor

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1 Message

Thursday, July 9th, 2026 6:03 PM

Buyout program

Hi I just switched to xfinity and the rep at xfinity told me if I traded in my phone from Verizon then yall would pay verizon off the remaining balance that I owed. I dont see no where on my account that says they will and I just recieved a bill from Verizon for over thousand of dollars since I took traded in 2 phone's that I still owed money on. 

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Official Employee

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2.7K Messages

2 hours ago

 

user_vxfsjc, thanks for reaching out to Xfinity Support. I know that in most cases, it can take a little time for the repayment to take place. If you'd like, we can take a look at your account and make sure things are set up correctly. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

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