Visitor
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1 Message
Buyout program
Hi I just switched to xfinity and the rep at xfinity told me if I traded in my phone from Verizon then yall would pay verizon off the remaining balance that I owed. I dont see no where on my account that says they will and I just recieved a bill from Verizon for over thousand of dollars since I took traded in 2 phone's that I still owed money on.


XfinityAngie
Official Employee
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2.7K Messages
2 hours ago
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