Buyout contract needs to be paid

Switched to you back in October, was promised a buyout contract money about $500 per line, which I switched two lines , my final bill is about $904.31 , been calling customer service, incentive department over 20 hours of calling times, over thirty emails sent to your incentive department, and every time I get the same answer, you didn’t get my final bill in order to release my incentive money, you don’t have fax so I can fax it, can’t drop a copy, and I went last week to your store and had the guys there upload it to my main page, yet you claimed that you can’t see it and the guys at the store showed it to me on my page and no way anyone logging in to my page from customer service not to see it ,and they sent the customer service a note that my final bill is uploaded and available to view and help the customer (me)and end the suffering of six months of chasing what suppose to be my money, but of course again you can’t neither see the uploaded bill nor the note, you really have to stop it and pay me money , because you already have all my emails I sent from day one, ther is no way you didn’t get it, and enough is enough, I’m contacting the media and I have documented everything, all the calls and the sent emails with the attached previous carrier final bill, so just for future customers not to go through what I went through