Visitor
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1 Message
BUYER BEWARE
I recently upgraded from 1GB speed to 2GB due to a promo where it was the same price. The issue: even after upgrading, my modem would only spit out less than a GB in speed. I called Comcast and the rep says there is definitely and issue and says they are scheduling a technician to come out, without me even asking. The technician comes out, takes a look, replaces the line from my house to the telephone pole and a connector. Nothing changes, still hovering around 700mb-800mb. Bunch of excuses why it’s not working and eventually I say, whatever, I’m paying the same price for a GB anyway. As he’s packing up I ask if I owe anything, which he confirms I do not. Fast forward a month and I see a $100 charge on my account for a tech visit. I call Comcast and all they say is that nothing can be done and I have to pay. So let me get this straight, you send a tech that I didn’t ask for, they come out and don’t fix the problem, I get no warning or notice that I have to pay and somehow I owe $100?? Needless to say, I am extremely disappointed and looking to leave Comcast as soon as possible. Now that I am searching I see posts that they are doing this shady business practice over and over and wouldn’t be surprised if a lawsuit pops up. If you read this far, be warned, DO NOT allow a technician to your residence if you do not want to pay $100. Even if they say you won’t be charged. Shame on you Comcast.
XfinityDena
Official Employee
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4.2K Messages
5 hours ago
As a customer myself, I understand how frustrating internet trouble can be @user_lyrgxb. When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Professional Installation fee of $100. This $100.00 installation fee is necessary as it covers the cost of any outdoor/indoor repairs, replacements, and reconfiguration of the wiring during the appointment to complete the installation of your services. When outside of this new order/service change timeframe, charges may apply for service visits when Comcast-owned facilities or equipment rented to you by Comcast are not the source of the problem with your service. For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services.
I would be happy to take a look at the account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
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