6 Messages
Buy 1 mobile line get one free
I have had the same experience in store today.
(Trying to avail of this 1 line free when to take out a new mobile deal for 2 lines)
Had my internet package changed by the salesperson. Got to part where we add 2 lines (buy 1 get one free) and I’m told I don’t qualify. Due to not being on plan for 90 days (at regular price). Nowhere does it say this.
Have been on a plan way longer. Been on the same plan the whole time.
This is after unwrapping new phones for me and my daughter.
Been called back into store and offered $180 credit due to misleading practices, but won’t honour listed deal
Im now waiting and still cannot fathom why I don’t qualify for the deal.
Very disappointed in Xfinity.
user_0rqkp7
6 Messages
1 year ago
Update, have now been called by the store Manager.
Despite Xfinity’s error. ( I did indeed qualify for the deal). They wont give me buy 1 line get one free; as I their sales agent in store changed something on my package, meaning I cannot avail of the deal.
No way to reset or offer parity with the loss caused by the error. Simply being excluded from the deal.
The loss is $360 12 x $30 for the line. They want me to accept $180 whilst accepting every part of this is due to Xfinity incompetence. Plus a whole day and a half trying to correct this debacle.
All I wanted was the original deal I walked into the store for. The actions of the agent have apparently excluded me as they changed my package as part of a sequence of events to get me the deal (like chaos theory).
No way to reset to or change what is in the system.
Misleading practices / rigid systems and
inadequate solutions when things go horribly wrong.
Xfinity need to take a long hard look at themselves.
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user_0rqkp7
6 Messages
1 year ago
Update, have now been called by the store Manager.
Despite Xfinity’s error. ( I did indeed qualify for the deal). They wont give me buy 1 line get one free; as I their sales agent in store changed something on my package, meaning I cannot avail of the deal.
No way to reset or offer parity with the loss caused by the error. Simply being excluded from the deal.
The loss is $360 12 x $30 for the line. They want me to accept $180 whilst accepting every part of this is due to Xfinity incompetence. Plus a whole day and a half trying to correct this debacle.
All I wanted was the original deal I walked into the store for. The actions of the agent have apparently excluded me as they changed my package as part of a sequence of events to get me the deal (like chaos theory).
No way to reset to or change what is in the system.
Misleading practices / rigid systems and
inadequate solutions when things go horribly wrong.
Xfinity need to take a long hard look at themselves.
0